FAQ

Booking is simple. You can reach us by phone, WhatsApp, or through our website's contact form. Tell us your preferred vehicle class, pickup date, rental duration, and whether you need airport service or hotel delivery and we'll confirm everything quickly.

We recommend booking at least 48–72 hours in advance, especially during peak tourist season (December to April and July). For airport pickups, please give us at least 24 hours' notice.

Yes! We understand plans change. Contact us as early as possible to modify your booking changes are subject to vehicle availability. Cancellations made more than 24 hours before your pickup date will receive a full deposit refund. Late cancellations may be subject to a fee.

Absolutely! Walk into our Harbour City Mall location and our team will assist you on the spot subject to vehicle availability. We always recommend calling ahead to guarantee your preferred class.

Our minimum rental period is 2 days (48 hours). We offer daily, weekly, and monthly plans to suit every need.

We accept cash (JMD and USD), credit and debit cards, and bank transfers. A deposit is required at the time of booking to secure your reservation.

Yes. A refundable security deposit is required at the time of pickup. The amount varies by vehicle class. This deposit is returned in full upon the vehicle being returned in the same condition it was received, with no outstanding charges.

None. We believe in complete transparency. Your quote includes the daily rate for the vehicle class selected. Any additional charges such as additional driver fees, or airport delivery will be clearly communicated upfront before you confirm.

Yes! We offer preferred rates for weekly and monthly rentals. The longer you rent, the better the daily rate. Ask us about our current long-term and corporate pricing when you get in touch.

Yes, a small daily fee applies for each additional driver added to the rental agreement. All drivers must be listed on the contract and must meet our standard driver requirements.

We accept cash (JMD and USD), credit and debit cards, and bank transfers. A deposit is required at the time of booking to secure your reservation.

You will need: (1) a valid driver's license — Jamaican, international, or foreign national licenses are accepted; (2) a valid government-issued photo ID or passport; and (3) a credit or debit card for the security deposit.

The minimum age to rent is 21 years old. Drivers between the ages of 21 and 24 may be subject to a young driver surcharge. Drivers must have held a valid license for a minimum of 2 years.

Absolutely. We welcome tourists and international visitors. A valid foreign or international driver's license is accepted. If your license is not in English, please bring a certified translation or an International Driving Permit (IDP).

Yes. Additional drivers can be added to your rental contract. All drivers must be present at pickup with their valid license and ID. A small daily fee applies per additional driver.

All our vehicles are regularly serviced, cleaned, and inspected before every rental. We take pride in presenting every car in excellent, road-ready condition. A full walkthrough inspection is conducted together with the customer at pickup.

Each class features a different vehicle selected for that level of experience. Economy features the Toyota Agya a nimble, fuel-efficient city car ideal for budget travellers. Compact features the Toyota Aqua  a stylish hybrid hatchback with a more refined feel. Intermediate features the Toyota Corolla our top-tier vehicle, offering a premium ride experience. See our Fleet page for a full side-by-side comparison.

Yes! Every vehicle in our fleet is fully air-conditioned. Driving in Jamaica's tropical climate without A/C isn't something we'd wish on anyone!

Yes! We offer vehicle delivery to your hotel, villa, or Airbnb within the Montego Bay area. Delivery fees may apply depending on the location. Contact us when booking to arrange this.

Not a problem. Return the car early and we'll calculate any applicable refund based on the actual days used. Refund policies may vary by rental plan we'll walk you through the specifics when you book.

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Basic third-party insurance is included with every rental. We also offer an optional Collision Damage Waiver (CDW) which significantly reduces your liability in the event of an accident. We strongly recommend adding CDW for peace of mind, especially for first-time drivers in Jamaica.

Stay calm and contact us immediately. Our team will guide you through the next steps. In all cases, please: (1) ensure everyone is safe (2) call the police if required (3) do not admit fault at the scene (4) document the incident with photos (5) call our emergency line as soon as possible.

We provide 24/7 roadside assistance for all rentals. If you experience a breakdown, call our emergency number immediately. We will arrange for support or a vehicle replacement as quickly as possible your safety and convenience are our top priority.

We conduct a joint inspection with every customer at pickup and document all existing marks, dents, or scratches on a condition report. Always review and sign this report at collection this protects both you and us. Do not leave the lot without completing and agreeing the inspection form.

Yes! Vehicles are provided with a full tank of fuel and should be returned full. If the vehicle is returned with less fuel than it was collected with, a refueling charge will be applied based on the current pump price plus a service fee.

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